Some answers to questions we are often asked:
Does my child need a ticket? All children must be accompanied by an adult and have a valid ticket. Baby tickets (for children 2 years old and under) are complimentary and can be picked up from the Box Office on request. This is in order to comply with Health & Safety Regulations. Please note that small babies and children are not allowed into certain shows. This is at the venue's discretion.
What do I do if I’ve lost my ticket? Contact the Box Office on (01) 231 2929, we will do our best to help you but cannot always guarantee we will be able to reprint your ticket.
Can I return tickets/ get a refund? Once purchased, tickets and gift vouchers cannot be exchanged or refunded unless an event is cancelled by the venue. Customers cannot resell unwanted tickets in or around Pavilion Theatre at any time. Please approach Box Office staff if you have an unwanted ticket.
What constitutes a student concession? A student ticket applies to all children/adults in education (primary, secondary school, college etc.)
What age is Senior Citizen concession? A Senior Citizen concession rate applies to all customers of 65 years and older
Can my tickets be posted? We recommend that customers collect their tickets from the Box Office before a performance, however tickets can be posted for a fee of €1. Please request this service before paying for your tickets over the phone.
Why is your website saying my email/username already exists on the system? This message means that you have already registered with us. We recommend that your username is your email address. To receive a new password click the ‘Forgotten your password?’ button. If you have not received your new password within 15 minutes please check your spam or junk mail folder.
Attending A Show:
What is your latecomer policy? We encourage all of our patrons to arrive at least 15 minutes prior to every show time. Latecomers are only admitted at the discretion of the theatre. Patrons should note that visiting companies will have differing policies in this regard. If you arrive late and admittance is possible, we cannot guarantee the seat that you purchased. Pavilion Theatre reserves the right to refuse admission.
What time do doors open before a performance? Doors open approximately 20 minutes before a performance. Times can differ, depending on the show.
Is standing allowed for certain events? Pavilion Theatre is a fully seated venue, we do not have any standing performances.
Why are cinema screenings unallocated seating? Cinema screenings are unallocated due to the positioning of the projector. We cannot allocate seating as we could not guarantee that a customer would be able to sit in that seat if the film had already started.
Is the theatre wheelchair accessible? Yes, the auditorium can provide accessibility for a maximum of 3 wheelchairs. It is not possible to book wheelchair accessible seating online; please contact the Box Office to check availability.
Are there baby changing facilities in the theatre? We do have baby changing facilities at Pavilion Theatre, these are located in the accessible toilets.
Are guide dogs permitted in the theatre? Guide/assistance dogs are welcome at Pavilion Theatre. Please note that if your guide/assistance dog is accompanying you to one of our performances that you need to book your seats in either row A, R or S. If these seats are not available when you are trying to book online, please contact our Box Office.
Is there a lift? There is a lift located beside the Box Office in the foyer, if you need to use the lift, please ask a member of staff for assistance.
Do you provide an interval drinks service? We have an interval order facility available for certain shows. Please ask a member of bar staff when you are at the theatre.
Does the theatre have free wifi? We have complimentary wi-fi for all of our customers. Just ask at Box Office for the password.
What time should I arrive at the theatre? We recommend you arrive at the theatre at least 15 minutes prior to show time.
Where can I park near Pavilion Theatre? There are a list of parking options around Pavilion Theatre at this link.
Can I bring in outside food to consume in the theatre? Outside food, especially hot food, is not permitted in Pavilion Theatre.
Can e-cigarettes be used in the theatre? The use of e-cigarettes is strictly forbidden in Pavilion Theatre
Is photography allowed in the theatre? Photography in the auditorium is only permitted on select shows. Please check at the Box Office prior to performance start time regarding this policy. The use of a flash is strictly prohibited. For shows that contain performers under the age of 18 years, Pavilion's Child Protection Policy must be upheld. Check with the Duty Manager for the show regarding the use of cameras.