Want to book a ticket? Here's how

Online booking is free

When you visit our website and click “What’s On”, select the event you wish to attend and follow the instructions. Payment is made through secure online services with Visa or Mastercard.

When booking your ticket online you will receive a confirmation email. You can print out your tickets from this email via the link. If you do not click to print out your tickets, they will automatically be at the box office for collection before the performance.

Give us a call – 01 2312929

Our friendly Box Office staff can answer any questions you have about a show and take bookings. Visa and Mastercard are accepted. Tickets are held at the Box Office for collection.
*There is a €1 booking fee over the phone.

Pop in and see us

Opening times: 12pm- 5pm Mon–Sat (6pm - 8pm on performance nights)
For a Sunday performance, box office will open 2 hours before the performance time.

Accessibility

The auditorium can provide accessibility for a maximum of 3 wheelchairs. It is not possible to book wheelchair accessible seating online; please contact the Box Office to check availability. We also have a Loop system for people with hearing disabilities. When choosing your seats online, please note that the Loop system works best in rows N, R & S. For more information on Pavilion Theatre's accessibility, please click this link.

Gift vouchers

With such a great programme of events at Pavilion Theatre, perhaps a gift voucher is the perfect present. Gift Vouchers can be purchased online at this link, over the phone or in person. Vouchers can be purchased for the following amounts: €10, €20, €40, €50, €100. If you would like your gift voucher posted out to you, contact us in the box office on (01) 231 2929.

If you are unable to redeem your gift voucher online, contact the box office on (01) 231 2929 and we can organise this for you. There will be no booking fee when doing this.

Seating Plan

This is a seating chart of Pavilion Theatre's auditorium. The stage is positioned to the bottom of the picture. There are 14 rows in the main section of the auditorium, rows A-N. To the back of the auditorium, there are two boxes with rows O, P, Q. To the left and right of the image we have the balcony seats, rows R and S.

Please note that the stage is not raised and tiered seating begins at row B; rows A & AA are not tiered

Every member of the audience must have a valid ticket.

Customer Care Charter

Pavilion Theatre programmes a diverse selection of shows throughout the year and therefore we greet a wide range of customers each day. This Customer Care Charter outlines the type of service that we are committed to maintaining in order to achieve our high standards of customer care. Click here to view the charter.

Concession Policy

Concessions are available to students, senior citizens (65 years and older) and the unemployed on certain shows. Please check with the Box Office at time of booking. Some family shows will offer a family ticket rate. This is available for a group of four people, which needs to include at least 1 adult and at least 1 child.

Early Bird

An Early Bird discount of 20% is available each season on certain shows for a limited period. The Early Bird offer finishes at 5pm on the final date - check with our Box Office staff for this date. This concession is only available to the first 50 tickets sold for selected events where you see the Early Bird symbol in our brochure, or on the Early Bird tab on our website.

Group Bookings

A 10% discount is available for groups on selected shows; please contact boxoffice@paviliontheatre.ie for more information. If you have a group of 10 or more people and you would like to book in some preshow drinks, please email niall@paviliontheatre.ie and we will see what we can arrange for you.

School Bookings

Special rates for school group bookings apply for selected shows; please contact boxoffice@paviliontheatre.ie for more information.

Refund and Cancellation Policy

Once purchased, tickets and gift vouchers cannot be exchanged or refunded unless an event is cancelled by the venue. Customers cannot resell unwanted tickets in or around Pavilion Theatre at any time. Please approach Box Office staff if you have an unwanted ticket.

If an event is cancelled and refunds need to be processed, customers will only be refunded by the method of payment at time of initial booking, except where a customer has originally paid with cash. If a customer paid with cash, a cheque refund will be issued.

Latecomer Policy

We encourage all of our patrons to arrive at least 15 minutes prior to every show time. Latecomers are only admitted at the discretion of the theatre. Patrons should note that visiting companies will have differing policies in this regard.

If you arrive late and admittance is possible, we cannot guarantee the seat that you purchased.

For performances that have a strict "no latecomer" policy, we will be unable to allow people to return to the auditorium if they leave during the performance for any reason.

Pavilion Theatre reserves the right to refuse admission.

Age Suitability and Restrictions

Certain shows at Pavilion Theatre will have age restrictions based on suitability and content. If you are unsure of the age suitability of a particular show, please contact Box Office in advance of purchasing your ticket. If we feel that an event is not suitable for a person of a certain age, the venue has the right to refuse admission.

Auditorium Policy

While visiting Pavilion Theatre, we ask that everyone treat our venue respectfully. We ask that customers do not put their feet on seats and note that chewing gum is not permitted in Pavilion Theatre. Throughout your time at Pavilion Theatre, the stage and backstage areas are not accessible to audience members. We ask all customers to refrain from venturing onto the stage at all times. If you wish to see someone backstage, please inform a member of staff and wait in the foyer. Our staff will see if it is possible to accommodate your request. Management reserve the right to refuse admission and eject a ticket holder without refund, for behaviour likely to cause damage, injury or nuisance.Management does not accept responsibility for any loss, injury or damage to persons/property on or around the venue. CCTV is in use throughout the venue.

Children Policy

All children under the age of 15 must be accompanied by an adult and have a valid ticket. Baby tickets (for children 2 years old and under) are complimentary and can be picked up from the Box Office on request. This is in order to comply with Health & Safety Regulations.

Please note that small babies and young children are only allowed attend shows that are advertised as family/schools' show or as family friendly local arts performance. Please enquire at the time of booking. This decision is at the venue's discretion. Parents/guardians with a child who is disrupting other patrons will be asked to leave the auditorium to settle the child.

Child Protection Policy

Pavilion Theatre is committed to providing a safe environment and a positive experience for all children with whom we interact. In accordance with guidelines outlined in “Children First, National Guidelines for the Protection and Welfare of Children”, we believe that the welfare of children is of paramount importance; thus we have created a very comprehensive Child Protection Policy.

If you wish to receive a copy of this policy, please contact Pavilion Theatre’s Operations Manager and Designated Liaison Person for Child Protection: niall@paviliontheatre.ie

Data Protection Policy

Once you have booked tickets with the Pavilion Theatre, your details will be held on our database. From time to time, we may send you information about the Pavilion Theatre and its programme of events.

If you do not wish to receive this information, please tell us at the time of booking or email boxoffice@paviliontheatre.ie . It’s ok; we won’t be offended!

Conditions of sale

Management reserves the right to refuse admission and to cancel or make any essential changes to performances. Prices and information relating to a show can be subject to change.

Smoking (both cigarettes and e-cigarettes), photography and audio or visual recordings are strictly forbidden in the auditorium. Please ensure all mobile phones are switched off before entering the auditorium.

Tickets must be purchased from an authorised outlet only. Those seeking to gain admission using counterfeit or stolen tickets will be prosecuted.

The Ticketholder is responsible for the care of ticket after purchases.

Counterfeit Tickets Policy

If we suspect that any ticket is potenially counterfeit or has been tampered with in any way, it is Pavilion Theatre's policy to inform the Gardai about this incident and to conduct an investigation into the matter.

Complaints and Comments Procedure

For more information, please contact the Operations Manager, niall@paviliontheatre.ie

Free Wi-fi

We have complimentary wi-fi for all of our customers. Just ask at Box Office for the password.

Lost & Found

For information on Lost & Found click here