Want to book a ticket? Here's how
Online booking is free
When you visit our website and click “What’s On”, select the event you wish to attend and follow the instructions. Payment is made through secure online services with Visa or Mastercard.
When booking your ticket online you will receive a confirmation email. You can print out your tickets from this email via the link. If you do not click to print out your tickets, they will automatically be at the box office for collection before the performance.
We are now using ticket scanners at Pavilion Theatre. Please ensure that each of your tickets has a clear and visible QR code. When entering the auditorium, please have your tickets ready for inspection.
As online booking is free, we do provide the option for people to donate towards Pavilion Theatre's Patron Donation Fund; this fund has been allocated to creative development for artists and projects at Pavilion Theatre and also to assist with creation of work and artist development. Donations can be made at any time. If you would like to make a donation to this fund, please click this link and select the amount you want to donate
Give us a call – 01 2312929
Our friendly Box Office staff can answer any questions you have about a show and take bookings. Visa and Mastercard are accepted. Tickets are held at the Box Office for collection.
*There is a €1 booking fee over the phone.
Pop in and see us
Opening times: 12pm- 5pm Mon–Sat (6pm - 8pm on performance nights)
For a Sunday performance, box office will open 2 hours before the performance time.
Please Note: 30 minutes before a show our Box Office will only be able process tickets for that performance. We cannot process tickets for any other events until the attending audience has been accommodated.
It is not possible to book accessible seating online; please contact the Box Office to check availability. The auditorium can provide accessibility for a maximum of 3 wheelchairs. For more information on Pavilion Theatre's accessibility, please click this link.
With such a great programme of events at Pavilion Theatre, perhaps a gift voucher is the perfect present. Gift Vouchers can be purchased online at this link, over the phone or in person. Vouchers can be purchased for the following amounts: €10, €20, €40, €50, €100. If you would like your gift voucher posted out to you, contact us in the box office on (01) 231 2929.
If you are unable to redeem your gift voucher online, contact the box office on (01) 231 2929 and we can organise this for you. There will be no booking fee when doing this.
Please note that the stage is not raised and tiered seating begins at row B; rows A & AA are not tiered
Every member of the audience must have a valid ticket.
Customer Care Charter
Pavilion Theatre programmes a diverse selection of shows throughout the year and therefore we greet a wide range of customers each day. This Customer Care Charter outlines the type of service that we are committed to maintaining in order to achieve our high standards of customer care. Click here to view the charter.
Concessions are available to students, senior citizens (65 years and older) and the unemployed on certain shows. Please check with the Box Office at time of booking. Some family shows will offer a family ticket rate. This is available for a group of four people, which needs to include at least 1 adult and at least 1 child.
Our Early Bird discounts pop up from time to time throughout the year and our customers are offered 20% off those specific events for a limited period. Stay up to date on all Early BIrd offers on our website or call Box Office for more information.
A 10% discount is available for groups on selected shows; please contact email@example.com for more information. If you have a group of 10 or more people and you would like to book in some preshow drinks, please email firstname.lastname@example.org and we will see what we can arrange for you.
Special rates for school group bookings apply for selected shows; please contact email@example.com for more information.
Refund and Cancellation Policy
Once purchased, tickets and gift vouchers cannot be exchanged or refunded unless an event is cancelled by the venue. This does not affect your statutory rights.
Customers cannot resell unwanted tickets in or around Pavilion Theatre at any time. Please approach Box Office staff if you have an unwanted ticket.
If an event is cancelled and refunds need to be processed, customers will only be refunded by the method of payment at time of initial booking, except where a customer has originally paid with cash. If a customer paid with cash, a cheque refund will be issued.
We encourage all of our patrons to arrive at least 15 minutes prior to every show time. Latecomers are only admitted at the discretion of the theatre. Patrons should note that visiting companies will have differing policies in this regard.
If you arrive late and admittance is possible, we cannot guarantee the seat that you purchased.
For performances that have a strict "no latecomer" policy, we will be unable to allow people to return to the auditorium if they leave during the performance for any reason.
Pavilion Theatre reserves the right to refuse admission.
Age Suitability and Restrictions
Waiting List Policy
We operate a waiting list on most of our sold out events. If any tickets become available more than one day in advance of the show, we will email or call customers on this waiting list.
On performance days, we will not be contacting customers on the waiting list within 2 hours of a performance. If customers are interested in waiting in the foyer preshow for returned tickets, they must make themselves known to Box Office.
Customers will be given a numbered card on a first come, first served basis and these will be called in order from the Box Office should any tickets be returned. These cards can only be received one hour before a show and the customer must stay in the foyer at all times.
Large Items Policy
For your safety and comfort, large bags, buggies, pushchairs, child carrier seats and other large items will not be allowed into the auditorium. Please speak to the Duty Manager or a member of Box Office staff about storing these items in a suitable part of the foyer, or in one of our offices.
Family tickets include four tickets, which can include any combination of adults and children. These tickets are only available for certain performances.
All children under the age of 15 must be accompanied by an adult and have a valid ticket. For certain shows, we will have Baby Tickets available for younger children, which are complimentary and can be picked up from the Box Office on request. This is in order to comply with Health & Safety Regulations. Please contact Box Office for more information.
For a children’s event with an age guidance of under 3 years, tickets must be purchased for children within the age guidance range.
Please note that small babies and young children are only allowed attend shows that are advertised as a family/schools' show or as a family friendly local arts performance. Please enquire at the time of booking. This decision is at the venue's discretion. Parents/guardians with a child who is disrupting other patrons will be asked to leave the auditorium to settle the child.
Child Protection Policy
Pavilion Theatre is committed to providing a safe environment and a positive experience for all children with whom we interact. In accordance with guidelines outlined in “Children First, National Guidelines for the Protection and Welfare of Children”, we believe that the welfare of children is of paramount importance; thus we have created a very comprehensive Child Protection Policy.
If you wish to receive a copy of this policy, please contact Pavilion Theatre’s Operations Manager and Designated Liaison Person for Child Protection: firstname.lastname@example.org
Data Protection Policy
Once you have booked tickets with the Pavilion Theatre, your details will be held on our database. If you would like us to send you information about Pavilion Theatre and its programme of events, please let us know at Box Office, or else opt in for our mail and email communications via our website at the time of booking.
If at any stage you don't want to receive information from us, please email email@example.com . It’s ok; we won’t be offended!
If you would prefer to make a booking without giving us your details, that's fine too. Simply visit our Box Office or phone us and we can make the booking without any details. Please note that if you prefer to not give us details, we won't be able to contact you if there are any changes to the event. Keep an eye on our website or social media for the most up-to-date event information.
Conditions of sale
Management reserves the right to refuse admission and to cancel or make any essential changes to performances. Prices and information relating to a show can be subject to change.
Smoking (both cigarettes and e-cigarettes), photography and audio or visual recordings are strictly forbidden in the auditorium. Please ensure all mobile phones are switched off before entering the auditorium.
Tickets must be purchased from an authorised outlet only. Those seeking to gain admission using counterfeit or stolen tickets will be prosecuted.
The Ticketholder is responsible for the care of ticket after purchases.
Counterfeit Tickets Policy
If we suspect that any ticket is potenially counterfeit or has been tampered with in any way, it is Pavilion Theatre's policy to inform the Gardai about this incident and to conduct an investigation into the matter.
Complaints and Comments Procedure
For more information, please contact the Operations Manager, firstname.lastname@example.org
Please note that complaints will not be deemed valid if left via voicemail.
We have complimentary wi-fi for all of our customers. Just ask at Box Office for the password.
Lost & Found
Unless otherwise indicated, all graphics, logos and commercial markings are registered trademarks. You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify any Trademarks in any way, including in advertising or publicity pertaining to or distribution of materials, without prior written consent.
Changes to T&Cs
Pavilion Theatre reserve the right to make changes to these Terms & Conditions at any time without prior notice.