Skip to main content

Enjoying our events in safety

Updated Mon 22 Nov 2021
 
We look forward to welcoming you back to Pavilion Theatre and appreciate your continued support. 
 
In line with current government guidelines and restrictions, we are fully committed to making your visit safe and enjoyable. We will be updating this page and adapting our protocols to include any new government guidelines that may be issued over the coming weeks.
 
We are committed to the Health & Safety of our staff and audiences and will be operating under the agreed protocols. Here is the link with the latest updates: https://www.gov.ie/en/publication/3361b-public-health-updates/ 
 

Safety measures until February 2022

Three icons: socially distanced seating, hand washing and sanitisation, and a mobile phone e-ticket with QR code.
  • We have reduced the maximum capacity for all 2021 events. If you are uncomfortable in your seat for whatever reason, please speak with our Box Office about moving to another seat
  • Seating for all events (including cinema screenings) will have allocated seating.
  • EU Covid Certificates and ID will be required for every event and must be presented at the front doors of the venue before entry is permitted.
  • Hand sanitiser and hand washing facilities available
  • Increased cleaning schedule in the venue
  • Contactless ticketing
  • Safety screen at Box Office

Customer information

Three icons: a woman wearing a face mask, a household, and a speech bubble.
  • Please ensure that all people arriving as part of your booking have their EU Covid Certificate (or other proof of vaccination/recovery) and ID ready to present before entering the theatre.
  • The use of face coverings is mandatory in all areas of Pavilion Theatre and throughout all performances.
  • Avail of online or phone booking if possible.
  • The bar will remain closed until 2022
  • Due to our reduced capacity, pre-booking is recommended for all events.
  • If you or any member of your party have had symptoms of COVID-19 in the 14 days prior to an event we would ask that you do not visit the venue and instead contact Box Office by phone or email. Please see the HSE website for further information on COVID-19.
  • If anyone in your booking group develop Covid 19 symptoms, please get in touch with us before 11am on the day of the show (email boxoffice@paviliontheatre.ie or call 012312929) and we will exchange your ticket for another performance, or a credit voucher for the purchase price of your tickets.
  • If anyone in your group has any accessibility needs, please contact Box Office as soon as possible

Updated terms and conditions

Three icons: a clock, an information symbol, and a QR code.
  • Latecomers or those who leave during a performance may not be re-admitted to the auditorium. Please give yourself plenty of time to arrive at the venue.
  • In order for a booking to be made, we will need contact details for the main booker. If necessary, this contact information may be used to aid with contact tracing and will be passed to the HSE or other relevant agency for this purpose only.
  • Management reserves the right to cancel or make any essential changes to performances at any stage.
  • Every member of the audience must have a valid ticket with a clear and visible QR code.
  • Once purchased, tickets and gift vouchers cannot be exchanged or refunded unless an event is cancelled by the venue. This does not affect your statutory rights. Please contact Box Office if you have any questions regarding this.
If you have any queries about our safety measures, advice for customers or updated terms and conditions please get in touch by calling (01) 231 2929 or emailing boxoffice@paviliontheatre.ie